Inside the Pinnacle Roofing Process: A Clear, Customer Centered Approach
Initial Contact & Scheduling
Your journey begins the moment you reach out, whether by phone, online form, or email. Pinnacle’s team ensures a prompt response, setting up your inspection appointment within 1 to 2 days, and confirming the time with follow up reminders.
Thorough Roof Inspection
Every job starts with a meticulous walkthrough:
Inspectors check shingles, underlayment, flashing, and deck boards
Damage, wear, and potential issues are documented with photos (and drone footage, if needed)
The homeowner receives a clear verbal explanation, with no hidden surprises
Clear, Itemized Estimate
Pinnacle provides a detailed written quote, breaking down:
Material types and quantities
Labor hours and costs
Permits, dumpster, and tear-off fees
Optional upgrades (ice shields, ventilation systems)
Warranty coverage
This transparency helps you understand every charge and empowers you to compare confidently with other quotes.
Professional Installation
When the work begins:
The team arrives on time and in uniform
Uses certified materials matching your estimate
Employs well trained crews (no random subcontractors)
Keeps the site clean and safe, minimizing disruption
Final Walkthrough & Cleanup
After the roof is installed:
A complete clean up is conducted, including nail sweeps and debris removal
A site walk through with the homeowner ensures quality and satisfaction
All warranty documents and material receipts are handed over
Post-Project Follow Up
Pinnacle’s commitment doesn’t end at project completion:
The team checks in to confirm the roof is performing well
They store your project records, making future insurance or warranty claims easier
Some packages include extended workmanship coverage for added peace of mind
Authored by Justin Coltharp, Owner of Pinnacle Roofing Group
Why This Process Delivers Value
| Benefit | How It Helps You |
|---|---|
| Trust & Clarity | No hidden fees or ambiguous line items |
| Quality Assurance | Certified materials + vetted crews = reliable results |
| Customer Focused | Communication, cleanliness, accountability |
| Long-Term Support | Follow ups and record keeping simplify future needs |
