Privacy Policy

Effective Date: February 16, 2026

Thank you for visiting Pinnacle Roofing Group LLC’s (“we,” “us,” or “our”) website. This Privacy Policy outlines how we collect, use, protect, and share the information you provide to us through our website. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide: We may collect personal information when you voluntarily submit it through our website forms, phone calls, or in-person interactions. This may include:

• Full name
• Email address
• Phone number (including mobile number)
• Home or property address
• Details about your roofing project or service needs
• Any other information you choose to provide

1.2 Information Collected Automatically: When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your inquiries and provide information you have requested
• To process and fulfill your requests for roofing services, estimates, and inspections
• To send you appointment reminders, project updates, and service notifications via SMS, email, or phone
• To send promotional offers and marketing communications (only with your express consent)
• To improve our website, services, and customer experience
• To comply with applicable laws, regulations, or legal obligations

3. SMS Opt-In and Messaging Details

3.1 How You Opt In: You may opt in to receive SMS text messages from Pinnacle Roofing Group LLC by completing a form on our website and checking the SMS consent checkbox. Consent is always optional and is not a condition of purchasing any goods or services.

3.2 Types of Messages: If you opt in, you may receive text messages related to appointment reminders, estimate follow-ups, project status updates, promotional offers, and responses to your inquiries.

3.3 Message Frequency: Message frequency varies. On average, you may receive up to five (5) text messages per month, though frequency may increase during active service periods or in response to your inquiries.

3.4 Message and Data Rates: Standard message and data rates may apply according to your mobile carrier’s service plan.

3.5 Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a final confirmation message and no further messages will be sent unless you re-opt in.

3.6 Help: For help, reply HELP to any message or contact us at [email protected] or 407-907-6674.

3.7 Text messaging originator opt in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. 

4. Mobile Information Sharing Statement

WE DO NOT SELL YOUR DATA

We will not share, sell, rent, or disclose your phone number, mobile information, or any data collected through our SMS messaging program to third parties for their marketing or promotional purposes under any circumstances. This restriction applies to all affiliates and subsidiaries. Data obtained through our SMS consent process is strictly limited to what is necessary to operate our messaging program, fulfill your service requests, and comply with applicable law.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. 

5. Cookies and Tracking Practices

5.1 What Are Cookies: Cookies are small text files stored on your device when you visit our website. They help us understand how visitors interact with our site and improve your browsing experience.

5.2 Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, such as maintaining session information.
• Analytics Cookies: We use tools such as Google Analytics to understand website traffic, visitor behavior, and usage patterns. These cookies collect information in an aggregated form.
• Advertising Cookies: We may use tracking pixels and cookies from advertising platforms (such as Google Ads and Meta) to measure the effectiveness of our marketing campaigns and serve relevant advertisements.

5.3 Managing Cookies: You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by replying STOP to any text message, clicking “unsubscribe” in any email, or contacting us directly.
• Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us: