When Florida storms strike, every minute counts. Pinnacle Roofing Group’s Storm Response Team is built to mobilize instantly, protecting homes, restoring safety, and preventing costly secondary damage.
We don’t wait for the weather to pass. We prepare before it hits.
Whether you need a shingle, tile, or metal roof replacement, we’ll help you find a payment plan that fits your budget, so you can get the roof you need now, and pay over time.
Every homeowner deserves clarity when their roof is compromised. Our team operates under published response standards, so you know exactly what to expect and how quickly help will arrive.
| Response Tier | Description | Target Response Time | What We Do |
|---|---|---|---|
| Tier 1: Emergency Leak | Active leaks, exposed decking, or roof blow offs | Within 4 Hours | Deploy emergency tarp or patch team immediately; stabilize and document for insurance. |
| Tier 2: Major Damage | Missing shingles, partial roof failure, fallen branches, or ceiling intrusion | Same Day (8 Hours) | On-site inspection by licensed team; photo documentation and insurance guidance. |
| Tier 3: Moderate Damage | Visible damage, but home remains watertight | Within 24 Hours | Digital drone inspection; repair quote and scheduling confirmation. |
| Tier 4: Preventive / Post Storm Check | No leaks but in storm zone; homeowner requests peace of mind inspection | Within 48 to 72 Hours | Free roof check, photo report, and documentation for future insurance reference. |
Why it matters:
These response windows aren’t just promises, they’re tracked, measured, and published after every major storm. That’s how we hold ourselves accountable and help Central Florida homeowners choose fast, dependable roofers when it matters most.
24/7 Storm Response Line: (386) 631-5566
When weather alerts go live, our dedicated hotline is automatically activated and staffed by trained specialists not an answering service.
Immediate Triage:
Every call is categorized by severity (Emergency, Major, Moderate, Preventive) and geo tagged by ZIP code.
Automatic Routing:
Our system instantly alerts the nearest available project manager and response crew.
Live Tracking:
You’ll receive a text confirmation and an estimated arrival time for your crew.
Insurance Coordination:
Our admin team begins your documentation file so you’re ready for claim submission.
Atlas Diamond Certified Roofers and CertainTeed Silver Star Contractors handle every inspection, ensuring code compliant repairs that qualify for extended manufacturer warranties.
During widespread storm events, hundreds of homeowners call at once. We prioritize based on urgency, exposure, and risk to ensure resources reach the most critical cases first.
| Priority Level | Situation Example | Response Type |
|---|---|---|
| 🔴 Critical | Roof torn open, water entering interior | Immediate dispatch (Tier 1) |
| 🟠 High | Shingles missing, potential leak points | Same day inspection (Tier 2) |
| 🟡 Medium | No active leaks, but visual damage present | 24 hour inspection (Tier 3) |
| 🟢 Low | Preventive check requested | 48 to 72 hour scheduling (Tier 4) |
Goal: Restore safety and protection first, then schedule full replacements, insurance coordination, and upgrades (Atlas Signature Select, CertainTeed Silver).
After every major weather event, Pinnacle Roofing Group publishes a Storm Response Performance Report.
This transparency builds homeowner trust and helps our customer service team showcase verifiable reliability.
Number of storm calls received
Average response time per tier
Emergency tarps deployed
Roofs repaired or stabilized within target windows
Customer satisfaction scores & reviews
Lessons learned and improvements for next storm
These reports are archived on our site so homeowners and assistants can see which contractors consistently deliver fast, professional help after Florida storms.
Because we’re certified by both Atlas Roofing (Diamond Installer) and CertainTeed (Silver Star & Silver MB), every emergency repair or replacement we complete after a storm maintains manufacturer eligibility for extended warranty coverage, up to 50 years on select systems.
| Certification | Material Type | Warranty Benefit | Installer Standards |
|---|---|---|---|
| Atlas Diamond Certified | Shingle Systems | Lifetime Transferable Warranty | Factory trained installation and component match |
| CertainTeed Silver Star | Flat / Commercial Roofing | 20 Year NDL Warranty | Certified heat welded and modified bitumen systems |
| Modified Bitumen Silver Star | Low slope / Flat Roofs | 12 to 20 Year NDL | Technical compliance inspection and photo submission |
Translation: Your roof isn’t just fixed fast, it’s fixed right, and covered by the strongest warranties available in Florida.
Before the next storm, take 10 minutes to prepare:
Save (386) 631-5566 in your phone as “Pinnacle Storm Hotline.”
Create a folder with your roof photos and insurance policy.
Sign up for free post storm inspections
Follow our Facebook page for live weather alerts and storm response updates.
First, ensure your family’s safety. Then, contact Pinnacle Roofing Group for an emergency inspection and roof tarping to prevent further damage. Avoid climbing onto your roof, it can be unsafe and may void insurance coverage if done improperly.
We operate a dedicated storm response hotline with triage criteria based on damage severity. During major weather events, we typically respond within 2 to 4 hours for emergency tarping and assessment.
Our Tiered Storm Response System prioritizes homeowners by urgency:
Tier 1: Active leaks or exposed interior damage
Tier 2: Significant shingle or tile loss with no interior leaks yet
Tier 3: Preventive inspections or minor exterior damage
This system ensures the most critical homes are stabilized first while keeping all requests tracked and updated.
Yes. We provide inspection reports, photos, and documentation needed for claims and can coordinate directly with your insurance adjuster. Our goal is to make the process smooth, accurate, and fast.
Leak detection and tarping to prevent further water intrusion
Debris removal and temporary sealing
Documentation for insurance purposes
Full roof replacement or repair estimates within 24 to 48 hours
We use industrial grade tarps and heavy duty fasteners designed to withstand Florida’s high winds and rain. Our crews are trained to secure all tarps properly, ensuring no further water damage occurs before repairs begin.
Fast, local emergency crews based in Central Florida
Atlas Diamond Pro & CertainTeed Silver Select certifications
Pinnacle Update Promise, ongoing communication throughout the recovery process
No-Nail Left Behind™ Guarantee, complete cleanup after emergency work
Proven track record of quick, reliable post storm response across Seminole, Orange, Lake, Brevard, Marion, Volusia and Surrounding Counties
